Data reveals that for steerage on Covid-19, with the assistance of docs, the helpline has acquired 14,253 calls, and on different queries it acquired 25,539 calls. (File)
AN ANALYSIS of the decision knowledge on its Covid-19 helpline by the Brihanmumbai Municipal Corporation has proven that amid the outbreak, residents have made a lot of misery calls over non-availability of ambulance companies throughout town. The helpline receives about 400 calls every day from these in want of ambulances for ferrying both suspected sufferers or confirmed Covid-19 sufferers to hospitals from house.
According to the civic knowledge, greater than 2,000 calls that the BMC name centre receives every day are in reference to ambulance companies, mattress availability, docs’ steerage and different queries comparable to civic complaints and journey info. The helpline receives a mean of about 2,400 calls per day, and has, in 29 days, acquired 69,404 calls.
The knowledge additionally reveals that the BMC name centre has acquired a most of 32,642 misery calls associated to ambulance requirement and mattress availability in hospitals, throughout this time interval.
The civic physique had, on April 24, launched the helpline 1916 to handle queries associated to Covid-19. Apart from these queries, the helpline additionally answered queries associated to meals provide for the needy, travel-related info within the metropolis and civic complaints.
“The shortage of ambulances has hit people hard as they struggle to get it on time. Many times they have to wait five to six hours as the demand has increased. Also, absence of autorickshaws and taxis has put a lot of load on ambulances to carry patients to hospitals even if they are stable,” an official from the BMC mentioned.
The hole between demand and availability of beds throughout hospitals within the metropolis can also be mirrored within the knowledge. The BMC helpline has acquired 21,309 calls associated to inquiries over mattress availability in hospitals in these 29 days. For each ambulance requirement and mattress availability, catastrophe administration cell workers, who deal with the helpline, on a every day common, get 1,125 calls. Since the start of the outbreak, many individuals have alleged that their relations died as they didn’t get an ambulance on time.
Bandra corporator Asif Zakeria of the Congress mentioned he bought loads of calls on not receiving ambulance companies in case of an emergency. Officials mentioned beneath regular circumstances, the identical catastrophe administration cell employees will get about 500 to 600 calls on the helpline, which was functioning earlier than the Covid-19 outbreak and was devoted to solely civic complaints.
Data reveals that for steerage on Covid-19, with the assistance of docs, the helpline has acquired 14,253 calls, and on different queries it acquired 25,539 calls.
After being hit by an growing variety of coronavirus circumstances, the BMC’s catastrophe administration cell is all the way down to 18 employees members, who’re working in three shifts. Earlier, when the helpline quantity had began, there have been 48 employees members together with three to 4 docs. However, final week, among the employees members examined optimistic for the virus.
“In other calls, people complained about food requirements, travel-related permission; many people ask if they are at any risk of being infected if a positive case is detected in their building. Many complain that vegetable markets are not opening. Some call and ask as to when the lockdown will get over. Also, we get civic complaints like drainage blocks, toilet cleaning, garbage collection,” mentioned one other official from the catastrophe administration cell
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